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About us

Learn more about who we are and what we do.

Who we are

When it all started

The company was founded in Montreal, Canada, by a couple passionate about animals and their wellbeing. We love our animals so much and want the best for them.

We wanted to be the reference for finding the best pet products all over the world. We aim to offer you the best prices and the best customer service.

What we do

Our promise to you

Our promise to you is to always make sure you are 100% satisfied with your purchase. Our team is always there to help if you have any questions. We also offer a 30 days money back guarantee. 

Our goal is to make your shopping experience easy and enjoyable. 

We have a warehouse in Canada, in the United-States and in China to offer you the best shipping service, wherever you live.

Our mission

We help pets in need

The heart of what we do is to make your world cozy while helping others. 

We are so happy to provide you good quality products that improve your pet’s life. However, not all animals are as lucky! This is why we decided to share our profit with animal shelters.

Each donation will provide funds for animal shelters to help them cover the cost of food, transport, etc. When these costs are covered, shelter can spend their time and money on taking good care of pets in serious need while they find their forever home.

Our incredible team are here for you

Nicole Williams

Company Director
"Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends."

Bjorn Gunnarson

Head of Design
"Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you."

Charlotte Banks

Research & Development
"You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer focus can’t be copied."

Sam Gallagher

Customer Support
"Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves."
Amazing business owned by a very generous couple. It's nice to see an initiative with great values and a wonderful mission.
Sarah,
Kitchener, ON
Since I found Cozy Paws, I recommend them to all my friends and family. The products are high quality and I love that they want our pets to be cozy and happy.
Nancy Hicks,
Vancouver, BC

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