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Common questions answered

Frequently asked Questions

Absolutely. We ship everywhere around the world.

Shipping is free for orders over 50$. For orders under 50$, a flat shipping rate of 10$ is charged.

Depending on where you live, it usually takes between 3 and 15 business days. 

However, shipping companies may be unpredictable at times and shipping times may vary from the one estimated.

To request a return, simply send us a message with your order number and the reason for the return. Our support team will send you the instructions for the return ASAP.

Yes, you can request an exchange within 30 days after receiving your package. 

If you would like to exchange an item, please contact us and our support team will send you the instructions to do so.

If you have opted for tracked shipping, you will receive your tracking code in the next days following your order. 

If you have not opted for tracked shipping, unfortunately tracking is not available.

Please note that tracked shipping may not be available at the time of your order and the option will not be shown if that is the case.

You can contact us via email or live chat for all of your questions. 

We will be happy to help!

Live chat is the quickest option with an average response under 5 minutes during the day.

Please let us up to 48 hours to respond by email.

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