FAQ

FAQ Help Center

Get quick answers to the most frequently asked questions.

General questions

Cozy Paws is an initiative to take care of our beloved pets’ physical and mental health. We offer functional products that have been extensively tested and approved by our wellness team. We also strive to offer the best customer service of the industry and our team is comprised of passionate pet lovers. Finally, we love to get involved with our social implications with pet shelters.

No, Cozy Paws is now 100% online. This allows us to offer you the best prices and the best service.

Absolutely. It is always a pleasure to help you find the right product for your furry friend. You can always send us a message at any time. Our wellness team will help you choose the right products for your pet.

You can contact us via email all of your questions.

We will be happy to help!

If you want to make a change to your order, you can send us an email at info@cozypawsco.com with your order number and the requested changes. We will make everything we can to make the changes but it may not be possible as orders are processed shortly after they have been received.

Absolutely! We are a legit company and we have you and your pets’ interests at heart. Over the years, some people tried to imitate our brand and would scam their customers. These people are no longer in business, but you may find some reviews from their old website. We are the original Cozy Paws and you will notice it as soon as you talk with us! We have only good reviews and if you have any doubt, we offer a 365 day warranty on all our products because we are 100% confident on our products and service. Please, do not not hesitate to contact us if you have any questions about that.

Cozy Paws Calming Pet Beds

Unlike most of our competitors, our beds are much more stuffed and extra-filled with our Air-Flow mousse, making the bed really fluffy, soft and supportive. We also use premium high quality materials: Pure cotton and lycra, which makes our bed much more durable and resistant. Our beds are also easily washable.

Moreover, the purchase of a Cozy Paws Calming Pet Bed comes with a free 365-day warranty. Yes, you read that right. We are that confident in our product.

We are also trusted by thousands and thousands of pet owners around the world.

First, the raised rims have proven to reduce pet anxiety by providing a safe and cozy nest. Because of their natural instincts, cats and dogs like to burrow and hide to feel secure.

The soft padding also makes the bed very relaxing, reducing stress and improving sleep.

The fluffy fur material is also there for a reason. It mimics your pet’s mother fur, which induce a release of Oxytocin, dopamine and serotonin (the ”happy hormones”) and decreases cortisol level (the stress hormone).

You can machine wash the bed on a very gentle cycle with cold water and soft detergent. You can let it air dry on a flat surface or tumble dry it with low or no heat.

You may also want to put a small blanket over it or in it if your pet sweats or sheds a lot so you don’t have to wash it as often.

Sure! First, please view the sizing chart. Don’t forget that the diameter of the bed includes the brim (outer diameter). We recommend measuring your pet while he/she is sleeping to determine which size would be better. Only relying on our sizing chart’s weight may be inaccurate. And when in doubt, always order one size up! If you are still wondering on what size would be the best, we will be glad to help. Simply send us a message and we will be happy to help!

When you buy a Cozy Paws Calming Pet Bed, you receive a free 365-day warranty for that bed. It means that if your pet bed does not preserve its integrity, we will send you a new one for free.

Please note that due to monitor and device settings, the color of the product received may be different than perceived on your screen.

Not at all! Our beds are made to be breathable and pets love them for every season.

It is totally normal to expect up to 15% larger or smaller diameter when you receive your pet bed because of its fluffy and flexible nature.

Returns & Exchanges

Absolutely, we accept returns on all eligible orders.

You can return your order within 30 days of receiving your package. We also offer our 365-day warranty on all orders. You can see more details here.

To return an item, please start by contacting us and we will help you arrange your return.

To request a return, simply send us a message with your order number and the reason for the return. Our support team will send you the instructions for the return ASAP.

We currently do not support exchanges for the moment. If you want an exchange, you will have to request a return and place a new order.

If you received a defective product, please email us with your order number and photos of the defects to info@cozypawsco.com. We will arrange for a replacement bed immediately after evaluating the defects.

When you buy a Cozy Paws Calming Pet Bed, you get a free 365-day warranty for that bed. It means that if your pet bed does not preserve its integrity after normal use, we will send you a new one for free. You can see more details here.

Please note that our support agents are there to help you and are all human. We will under no circumstance tolerate rude attitude or disrespect to any of our support agents and with any negative or aggressive behaviour, you automatically accept that you will no longer be served and automatically accept that no communication will be possible. In such case, no damages can be claimed and you accept full responsibility.

Shipping & Delivery

Absolutely. We ship everywhere around the world.

Shipping is free!

Depending on where you live, it usually takes between 3 and 18 business days. Here are some estimates:

Canada: 3-15 days (due to delays with Canada Post, we’ve increased our normal delivery time here).
United-Stated: 5-15 days.
Rest of world: 8-18 days

We invest a lot in our shipping process to stay competitive and for you to get your package as fast as possible.

However, shipping companies may be unpredictable at times and shipping times may vary from the ones estimated.

Of course! Please send us a message at info@cozypawsco.com with your order number and we will solve that issue for you.

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