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Find the answers to the most frequently asked questions.


First and most importantly, Cozy Paws is an initiative to help animal shelters.  We choose to share profits with animal shelters, without raising our costs. We also pour our hearts and souls into offering you quality products that dramatically improve your pet’s life. 

Cozy Paws is a company based in Montreal, Canada. We have a physical warehouse in Montreal, in the United-States and in China.

No, Cozy Paws is 100% e-commerce. 

Absolutely. It is always a pleasure to help you find the right product for your furry friend. You can always send us a message or start chatting with us at any time at the bottom-right of your screen. Our experts will help you choose the right products for your pet.

You can contact us via email or live chat for all of your questions. 

We will be happy to help!

Live chat is the quickest option with an average response under 5 minutes during the day.

Please let us up to 48 hours to respond by email.

Donation program to pet shelters

We work with different organizations around the world. As an example, Rescue Bank, an organization supporting deliveries of pet food to smaller, less visible non-profits that have limited access to resources. 

Our donation are thus be used to get food to pet shelters in need.

As an example, a $18 donation allows Rescue Bank to ship 100 pounds of food, providing over 400 meals for shelter pets.

We also donate to The Society for the Protection of Animals (SPA) Canada. This organization invests the money in several spheres: Awareness and mobilization, events and petitions, investigations, etc.

That is so kind of you. Of course! You can donate directly to our partner Rescue Bank or to the SPCA.

Thank you so much for wanting to help pet shelters. Please contact us directly so we can send you proof of donation. It will be a pleasure to also explain you the process if you are interested in knowing more. 

Not at all. Being 100% online, we have been able to reduce our operation costs without affecting the quality of our products. What we save, we give.


Absolutely. We ship everywhere around the world.

We currently have three warehouses: In Canada, United-States and in China. Depending on where you live and our stock levels, your order will ship from one of these places to make the shipping time as quick as possible. 

Shipping is free for orders over 50$. For orders under 50$, a flat shipping rate of 10$ is charged.

Depending on where you live, it usually takes between 3 and 15 business days. 

However, shipping companies may be unpredictable at times and shipping times may vary from the one estimated.

If you have opted for tracked shipping, you will receive your tracking code in the next days following your order. 

If you have not opted for tracked shipping, unfortunately tracking is not available.

Please note that tracked shipping may not be available at the time of your order and the option will not be shown if that is the case.

Returns & Exchanges


You can return your order within 30 days of receiving your package. We offer are 30 days money back guarantee for all orders.

To return an item, please start by contacting us and we will help your return. 

To request a return, simply send us a message with your order number and the reason for the return. Our support team will send you the instructions for the return ASAP.

Yes, you can request an exchange within 30 days after receiving your package. 

If you would like to exchange an item, please contact us and our support team will send you the instructions to do so.

The Cozy Paws Calming Pet Bed

There are many dog beds on the market. While many of them simply offer your dog a place to sleep, our Cozy Paw Calming Pet Bed is an investment in your dog’s health and quality of life. It offers many special features and properties including: 

  • Improves your pet’s sleep quality
  • Reduces stress, anxiety and vulnerability
  • Improves your pet’s posture and relief pain
  • Super soft, fluffy and cozy orthopedic materials
  • Washable
  • Available in many sizes and colors

Moreover, by purchasing the Cozy Paws Calming Pet Bed, you encourage a company that decided to share its profit to make a difference.

You can machine wash the bed on a very gentle cycle with cold water and soft detergent. You can let it air dry on a flat surface or tumble dry it with low or no heat.

To preserve your bed for the longest time possible, we recommend to hand-wash the bed and vacuum it once a week if your pet sheds a lot.

You may also want to put a small blanket over it or in it if your pet sweats a lot or anything so you don’t have to wash it as often.

Sure! First, view the sizing chart. Don’t forget that the diameter of the bed includes the brim. We recommend measuring your pet while he is sleeping to determine which size would be better for him. If you are still wondering on what size would be the best, we will be glad to help. Simply send us a message or start a chat at the bottom-right of your screen.

Got other questions?

Spark a chat with us.

Contact us via email here.

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