Returns and refunds

At Cozy Paws, our priority is you and your furry friend’s satisfaction. If you are not 100% happy with your purchase, you can return it for a full refund. We are so confident in our products, that we also offer a 365-day warranty.

Returns and Refunds

Every order on our website is covered under our 30 days money-back guarantee policy and a 365-day warranty policy. We accept returns for any reason 30 days after the date of delivery. If you would like to return or request a refund on your order, for whatever reason, please contact us at info@cozypawsco.com.

To be eligible for a return, your item must be in the same new condition that you received it.

Some items cannot be returned, including:

  • Personalized items
  • Damaged items
  • Food and consumables
  • Gift cards

How to return your order?

  1. Have your order number in hand to speed up the process.
  2. Reach out to us via email at info@cozypawsco.com.
  3. Prepare your order to be returned (please don’t forget to mention the order number on your package).
  4. Send your order to the our provided warehouse address.
  5. Get your refund (Please note that it may take a couple of days before it shows up on your banking statement.).

Exchanges

We currently do not support exchanges for the moment. If you want an exchange, you will have to request a return and place a new order.

Cozy paws 365-day warranty

When you buy a Cozy Paws product, you get a free 365-day warranty for that bed. It means that if your pet bed does not preserve its integrity after normal use, we will send you a new one for free. The warranty lasts 365 days after the date of delivery.

You qualify for a replacement if:

  • The bed has been cared for and used normally and is showing signs of excessive wear, tear or damage.

You do not qualify for a replacement if:

  • The bed has been visibly damaged by your pet (chew damage, biting damage, claws damage, or anything else from your pet)
  • The bed has been used for anything else than it was designed for
  • The bed was not taken care of properly
  • The reason for the replacement is anything other than the integrity of the bed under normal use

Need help?

Contact us at info@cozypawsco.com for questions related to refunds and returns.