Returns and refunds
If you are not happy with your purchase, we will accept a return of an unused product within 30 days of you receiving your order. Once we receive the returned item, we will issue a full refund (excluding shipping, if applicable).
The shipping is to be covered by the customer (you).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Cozy Paws will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in the original packaging and in the condition they were received or they may not be eligible for refund or be subject to a partial refund. We cannot be held responsible for items damaged or lost in transit, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may issue a partial refund. All goods will be inspected on return.
To request a refund, please contact us.