Cozy Paws customers get FREE SHIPPING on ALL orders. From our door to yours, at no cost.
Please note that domestic and international delivery times may differ.
Orders are dispatched within 2 business days after processing using either USPS Standard Shipping, Canada Post, DHL or FedEx Home Delivery.
Most orders are delivered within 3-18 days. There are occasional delays that happen that are beyond our control. If you have any concerns about your order, please contact us and we will be glad to help.
Wrong delivery address
If you have entered a wrong delivery address at checkout, please contact us ASAP so we can change it. Once your order has been shipped, we unfortunately cannot change the address.
If you would like to cancel your order, please contact our support. Please note that orders cannot be cancelled after they have been shipped.
If you have opted for the tracked shipping option at checkout, you will receive your tracking code in the next days following your order. If you have not opted for tracked shipping, unfortunately tracking is not available. Please note that tracked shipping may not be available at the time of your order and the option will not be shown if that is the case.
If you have any questions, please contact us and we will be glad to help you.